This policy explains the conditions and process for cancellations and refunds of Payments.

1. Cancellation

Parents may request cancellation by contacting our office team using the contact details given in the website. Requests will be reviewed as it may not be eligible for cancellation, except where required by applicable law or stated otherwise in our policy.

2. Refund Eligibility

Refunds may be considered, as applicable, when an payment transaction is cancelled successfully under our cancellation terms; payment is received but receipt is not confirmed or provided , a duplicate payment or incorrect charge is verified; or a refund is otherwise required under applicable law or the terms applicable to the payment.

3. Non-Refundable

Generated Payment Receipts that have already been generated or completed may not be refundable where this condition was disclosed before payment and is permitted by applicable law. Exceptions will be handled according to the circumstances and legal requirements.

4. Refund Request Process

To request a refund, contact us with your Name, Receipt No , transaction reference number if available, payment date and amount, and reason for the request. We may request additional information reasonably necessary to verify the transaction.

5. Refund Processing Time

Approved refunds will be initiated after approval. The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider. Refunds will generally be processed through the original payment method wherever possible.

6. Failed or Duplicate Payments

If money is debited from your account but your order is not confirmed, contact us with the transaction details. We will verify the payment status and coordinate with the relevant payment service provider where necessary. Verified duplicate payments will be reviewed and eligible refunds processed.

7. Contact Us

For cancellation or refund assistance, please use the business contact details provided in the website.